Our Fee

Pick-up $20

We come to your house to pick up your PC. This includes dropping it back! If you change your mind, this is all you'll pay. Areas covered include the entire Lower Hunter region: Cessnock, Lake Macquarie, Maitland, Newcastle, and Port Stephens.

We pick up from 8am to 6pm Mon-Fri and 9am to 12pm on Sat (closed Sunday)

Our Work

Test and Diagnosis starts at $65

We test and diagnose your PC back at our nerd lair. If we can't solve the problem, you won’t pay this fee. Simple! Our fee is a one-time charge and is merged into your labour cost if we proceed with a repair!

Tech On-site

$150 for 1 hour

Here's How It Works:

Solved within an hour? High-five, no extra charge!

Need more time? Our tech will break down what’s needed and provide you with an estimate. You decide if you want us to continue—no surprise charges!

Requires deeper testing? For the initial $150, we’ll take your PC back to our lair for a 24-hour hardware diagnosis and performance evaluation.

You only pay more if you need to keep us on-site, which is $20 per 15−minute intervals or $80 per hour intervals after the initial $150.

After the first hour, if the job’s a big one, we’ll take it back to base and work on it for no extra charge. That way, you’re not stuck footing a massive bill.

If you're unsure how any of this works, give our crew a call on 02 40 931020 or email us at Admin@thepccrew.com.au and we'll explain it to you and have a friendly chat!

Most importantly we ask if you want our services. No hidden bills, fees or charges.

For Network or Business support

Every business is unique, with its own set of challenges and requirements. Whether you need help setting up a network, managing IT infrastructure, or ensuring seamless day-to-day operations, we’re here to tailor solutions that fit your specific needs. Our expert team is ready to provide reliable, scalable, and efficient support to keep your business running smoothly. Contact us today for a free enquiry by phone or email, and let’s discuss how we can help your business thrive.

(02) 4093 1020

Enquiry

What is a Test and Diagnose?

Here’s the full tech treatment your PC will get:

RAM Check: Ensure your memory’s up to speed.
HDD Inspection: Check your storage health.
PSU Stability: Make sure your power supply is rock solid.
Thermal Performance: Keep your PC cool and composed under pressure.
GPU and CPU Stability: Ensure your graphics and processor are up for any challenge.
Software and Operating system health check: We make sure drivers, bios and operating systems are running correctly and happily.
Connectivity: USB, bluetooth, wifi - if it talks to your PC, we make sure the PC can hear it.

We aim to provide peace of mind, so you know exactly what’s going on with your beloved machine. And hey, if any stage of this process sounds too “technical,” feel free to ask our techs to explain it in plain English.

Comprehensive Service:
If further diagnosis is needed, the technician will arrange for your PC to be picked up and returned to our base. There, we’ll conduct a thorough 24-hour hardware diagnosis and performance evaluation.